:root{--l2u-primary: #2b93ff;--l2u-primary-dark: #1c3e61;--l2u-accent: #0bda8e;--status-started: #ff9500;--status-delayed: #384553;--status-failed: #ff5245;--text-primary: #384553;--text-muted: #737474;--text-heading: #1c3e61;--bg-light: #f4f7fb;--bg-surface-1: #eaf2fb;--bg-surface-2: #dee5ee;--border: #dbdbdb;--border-light: #e3e3e3;--sidebar: #0c1e33;--sidebar-2: #13283f;--sidebar-line: #23415f;--radius: 12px;--radius-sm: 8px;--shadow: 0 1px 2px rgba(16, 38, 61, .06), 0 8px 24px rgba(16, 38, 61, .06)}*{box-sizing:border-box;margin:0;padding:0}html,body,#root{height:100%}body{font-family:Hanken Grotesk,sans-serif;background:var(--bg-light);color:var(--text-primary);-webkit-font-smoothing:antialiased;font-size:14px;line-height:1.45}.mono{font-family:JetBrains Mono,monospace;font-variant-numeric:tabular-nums}.app{display:grid;grid-template-columns:248px 1fr;height:100vh}.sidebar{background:var(--sidebar);color:#9fb3c8;display:flex;flex-direction:column;padding:18px 14px;gap:6px}.brand{display:flex;align-items:center;gap:11px;padding:8px 10px 18px}.brand .mark{width:34px;height:34px;border-radius:9px;background:linear-gradient(135deg,#2b93ff,#0bda8e);display:grid;place-items:center;flex:none;color:#fff;font-weight:800}.brand .name{color:#fff;font-weight:700;font-size:15px;line-height:1.1}.brand .sub{font-size:11px;color:#6f8aa6;font-weight:500}.nav-label{font-size:10.5px;text-transform:uppercase;letter-spacing:1.4px;color:#5d7894;font-weight:700;padding:14px 12px 6px}.nav-item{display:flex;align-items:center;gap:12px;padding:10px 12px;border-radius:10px;cursor:pointer;color:#a9bccf;font-weight:500;font-size:13.5px;border:1px solid transparent;background:none;text-align:left;width:100%}.nav-item:hover{background:var(--sidebar-2);color:#e6eef6}.nav-item.active{background:linear-gradient(90deg,#2b93ff38,#2b93ff0f);color:#fff;border-color:#2b93ff59}.nav-badge{margin-left:auto;background:var(--status-started);color:#fff;font-size:11px;font-weight:700;border-radius:20px;padding:1px 8px}.sidebar-foot{margin-top:auto;border-top:1px solid var(--sidebar-line);padding-top:14px}.sys{display:flex;align-items:center;gap:9px;padding:6px 12px;font-size:12px;color:#7e98b3}.dot{width:8px;height:8px;border-radius:50%;flex:none}.dot.live{background:var(--l2u-accent);box-shadow:0 0 0 3px #0bda8e2e}.main{display:flex;flex-direction:column;overflow:hidden}.topbar{height:64px;background:#fff;border-bottom:1px solid var(--border);display:flex;align-items:center;padding:0 26px;gap:18px;flex:none}.page-title{font-weight:700;font-size:18px;color:var(--text-heading)}.page-sub{color:var(--text-muted);font-size:12.5px}.spacer{flex:1}.content{flex:1;overflow-y:auto;padding:24px 26px}.card{background:#fff;border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow)}.card-h{padding:16px 18px;border-bottom:1px solid var(--border-light);display:flex;align-items:center;gap:10px}.card-h h3{font-size:14.5px;color:var(--text-heading);font-weight:700}.btn{font-family:inherit;font-weight:600;font-size:13px;border-radius:9px;padding:9px 15px;border:1px solid transparent;cursor:pointer;display:inline-flex;align-items:center;gap:8px}.btn-primary{background:var(--l2u-primary);color:#fff}.btn-success{background:var(--l2u-accent);color:#fff}.btn-danger{background:var(--status-failed);color:#fff}.btn-ghost{background:#fff;border-color:var(--border);color:var(--text-heading)}.badge{font-size:11px;font-weight:700;border-radius:20px;padding:3px 9px;display:inline-flex;align-items:center;gap:5px;white-space:nowrap}.badge .d{width:6px;height:6px;border-radius:50%}.b-live{background:#0bda8e24;color:#07965f}.b-live .d{background:var(--l2u-accent)}.b-ring{background:#2b93ff24;color:#1768c4}.b-ring .d{background:var(--l2u-primary)}.b-queue{background:#ff950024;color:#b86a00}.b-queue .d{background:var(--status-started)}.b-done{background:var(--bg-surface-1);color:var(--text-heading)}.b-done .d{background:var(--text-muted)}.stat-row{display:grid;grid-template-columns:repeat(4,1fr);gap:14px;margin-bottom:18px}.stat{background:#fff;border:1px solid var(--border);border-radius:var(--radius);padding:16px 18px;box-shadow:var(--shadow)}.stat .l{font-size:11.5px;color:var(--text-muted);text-transform:uppercase;letter-spacing:.6px;font-weight:600}.stat .v{font-size:26px;font-weight:700;color:var(--text-heading);margin-top:5px}table{width:100%;border-collapse:collapse}thead th{text-align:left;font-size:11px;text-transform:uppercase;letter-spacing:.7px;color:var(--text-muted);font-weight:700;padding:12px 16px;border-bottom:1px solid var(--border);background:#fcfdfe}tbody td{padding:13px 16px;border-bottom:1px solid var(--border-light);font-size:13px;vertical-align:middle}.incoming{background:linear-gradient(90deg,#0c1e33,#1c3e61);color:#fff;border-radius:var(--radius);padding:14px 20px;display:flex;align-items:center;gap:16px;box-shadow:var(--shadow);margin-bottom:18px}.incoming .acts{margin-left:auto;display:flex;gap:10px}.linkref{color:var(--l2u-primary);font-weight:600}.empty{color:var(--text-muted);font-size:13px;padding:24px;text-align:center}.console{display:grid;grid-template-columns:300px 1fr 320px;gap:18px;align-items:start}.softphone .num{width:100%;text-align:center;font-size:22px;border:none;outline:none;color:var(--text-heading);padding:12px 0 6px;letter-spacing:1px}.hint{text-align:center;color:var(--text-muted);font-size:11.5px;margin-bottom:12px}.dialpad{display:grid;grid-template-columns:repeat(3,1fr);gap:10px;padding:0 18px 16px}.key{aspect-ratio:1.6;border:1px solid var(--border);border-radius:11px;background:#fff;font-family:JetBrains Mono,monospace;font-size:18px;color:var(--text-heading);cursor:pointer}.call-row{padding:0 18px 18px}.call-btn{width:100%;justify-content:center;padding:13px}.active-call{padding:20px}.ac-top{display:flex;align-items:center;gap:14px;margin-bottom:18px}.ac-av{width:52px;height:52px;border-radius:14px;background:var(--bg-surface-1);display:grid;place-items:center;color:var(--l2u-primary-dark);font-weight:700}.ac-name{font-size:18px;font-weight:700;color:var(--text-heading)}.ac-num{color:var(--text-muted);font-size:13px}.ac-timer{margin-left:auto;text-align:right}.ac-timer .t{font-size:30px;color:var(--text-heading)}.ac-timer .l{font-size:11px;color:var(--text-muted);text-transform:uppercase}.controls{display:grid;grid-template-columns:repeat(5,1fr);gap:10px;margin:18px 0}.ctrl{border:1px solid var(--border);border-radius:11px;background:#fff;padding:13px 6px;display:flex;flex-direction:column;align-items:center;gap:6px;cursor:pointer;font-size:11.5px;font-weight:600;color:var(--text-secondary, var(--text-primary))}.ctrl.on{background:var(--bg-surface-1);border-color:var(--l2u-primary);color:var(--l2u-primary)}.ctrl.hangup{background:var(--status-failed);border-color:var(--status-failed);color:#fff}.booking{background:var(--bg-light);border:1px solid var(--border-light);border-radius:11px;padding:16px}.booking .bh{display:flex;align-items:center;gap:9px;margin-bottom:14px}.booking .lab{font-size:11px;text-transform:uppercase;letter-spacing:1px;color:var(--text-muted);font-weight:700}.booking .ref{margin-left:auto;font-weight:700;color:var(--l2u-primary)}.kv{display:grid;grid-template-columns:1fr 1fr;gap:14px}.kv .k{font-size:11px;color:var(--text-muted);text-transform:uppercase;margin-bottom:3px;font-weight:600}.kv .v{font-size:13.5px;font-weight:600}.side-card{margin-bottom:18px}.hold-item,.q-item{padding:13px 16px;border-bottom:1px solid var(--border-light);display:flex;align-items:center;gap:12px}.hold-item .n,.q-item .n{font-weight:600;font-size:13px;color:var(--text-heading)}.hold-item .m,.q-item .m{font-size:11.5px;color:var(--text-muted)}.hold-item .tmr{margin-left:auto}.qpos{width:30px;height:30px;border-radius:8px;background:#ff950024;color:#b86a00;display:grid;place-items:center;font-weight:700;font-family:JetBrains Mono,monospace}.mini-btn{margin-left:auto;font-size:12px;font-weight:600;color:var(--l2u-primary);background:var(--bg-surface-1);border:none;padding:6px 11px;border-radius:7px;cursor:pointer}.grid3{display:grid;grid-template-columns:repeat(3,1fr);gap:16px}.agent-card{background:#fff;border:1px solid var(--border);border-radius:var(--radius);padding:18px;box-shadow:var(--shadow)}.agent-card .top{display:flex;align-items:center;gap:12px;margin-bottom:14px}.agent-card .av{width:44px;height:44px;border-radius:12px;background:var(--l2u-primary-dark);color:#fff;display:grid;place-items:center;font-weight:700}.chips{display:flex;flex-wrap:wrap;gap:6px;margin-top:4px}.chip{font-size:11px;font-weight:600;background:var(--bg-surface-1);color:var(--l2u-primary-dark);padding:3px 9px;border-radius:20px}.agent-stats{display:flex;gap:18px;margin-top:14px;padding-top:14px;border-top:1px solid var(--border-light)}.agent-stats .v{font-weight:700;color:var(--text-heading);font-size:15px}.agent-stats .l{font-size:11px;color:var(--text-muted)}.toolbar{display:flex;align-items:center;gap:10px;margin-bottom:16px;flex-wrap:wrap}.search{flex:1;min-width:220px;display:flex;gap:9px;background:#fff;border:1px solid var(--border);border-radius:9px;padding:9px 13px}.search input{border:none;outline:none;font-family:inherit;font-size:13px;width:100%}.sel{background:#fff;border:1px solid var(--border);border-radius:9px;padding:9px 12px;font-family:inherit;font-size:13px}.ai-layout{display:grid;grid-template-columns:300px 1fr;gap:18px;align-items:start}.ai-row{padding:14px 16px;border-bottom:1px solid var(--border-light);cursor:pointer}.ai-row.sel{background:var(--bg-surface-1);box-shadow:inset 3px 0 0 var(--l2u-primary)}.ai-row .nm{font-weight:700;font-size:13.5px;color:var(--text-heading)}.ai-row .mt{font-size:11.5px;color:var(--text-muted)}.tabs{display:flex;gap:4px;padding:0 18px;border-bottom:1px solid var(--border-light)}.tab{padding:13px 14px;font-size:13px;font-weight:600;color:var(--text-muted);cursor:pointer;border-bottom:2px solid transparent;background:none;border-top:none;border-left:none;border-right:none}.tab.active{color:var(--l2u-primary);border-color:var(--l2u-primary)}.field{margin-bottom:18px;padding:0 4px}.field label{display:block;font-size:12px;font-weight:700;color:var(--text-heading);margin-bottom:7px}.input,.textarea{width:100%;border:1px solid var(--border);border-radius:9px;padding:10px 12px;font-family:inherit;font-size:13px;background:#fff}.textarea{min-height:120px;line-height:1.6}.dir{display:inline-flex;align-items:center;gap:7px;font-weight:600}.dir.in{color:#07965f}.dir.out{color:var(--l2u-primary)}